This typically happens when the user performs an installation of Microsoft Office with the minimum features, or with not all features installed. On the other hand, when the add-on is not showing immediately after installation, there is often something missing in the Microsoft Office setup. Now, try to exit PowerPoint and start it again to verify that the add-in is loading, as of now. Click OK to close.Īfter that, the add-in should become visible in the PowerPoint menu. We are using DataPoint Standard here on this screenshot. The unchecked items are the ones that the user doesn’t want to start automatically, or the ones that were disabled due to a loading problem earlier.Ĭheck the add-in that the user is troubleshooting. The items that are checked will be loaded automatically when the user starts PowerPoint. In the next step, the user will see a list of all the COM add-ins for PowerPoint. Open the combobox, select PowerPoint Add-ins from the list, and click the Go button. See if the add-in is on the list.Īt the bottom of the form, the user will see an option to manage items. Now look at the Inactive Application Add-ins group, since we are now troubleshooting why our add-in isn’t loading. The ones listed at Active Application Add-ins are the ones that are started automatically when the user starts PowerPoint. The active and inactive application add-ins groups are important. Active and inactive application add-ins, document-related add-ins, and disabled application add-ins. Then, the user will see a list of possible add-ins. To find out later on if the add-on was disabled, start PowerPoint and click File, then Options from the menu.Īt the PowerPoint Options form, choose the Add-ins option from the left menu. The user might see a message like this when they start PowerPoint, where it asks to disable a certain add-on due to previous start problems. In that case, PowerPoint will notice a problem with the add-on and disable it, preventing further loading of the add-on. This could happen if there was a previous loading problem, or a long-running action where the user aborted the start of PowerPoint, or maybe if PowerPoint crashed the last time it was used. Most likely, when the add-on previously worked on the system, it somehow became disabled.
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